Last updated: October 23, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But your data matters to us, so we've tried to keep this as straightforward as possible. No corporate jargon, just the real deal about how we handle your info.
Alright, let's break down what we actually need from you to keep things running smoothly here at EmberForge Chronos.
When you sign up or book a session, we'll grab your name, email, phone number, and address. Pretty standard stuff - can't send you class reminders or membership info without it.
We process payments through secure third-party processors. We don't actually store your full credit card details on our systems - that's handled by our payment partners who're way better equipped for that kinda thing.
For personal training and athletic performance programs, we'll track your workout history, performance metrics, movement assessments, and any health conditions you share with us. This helps our trainers design programs that actually work for YOU, not some generic template.
We see what pages you visit on our site, what device you're using, and how you interact with our booking system. It's all about making the experience smoother for everyone.
We're not in the business of selling your data or spamming you with nonsense. Here's what we actually do with your info:
We take security seriously around here. Your data's locked down tighter than our functional movement assessments.
Look, no system's 100% bulletproof, but we're doing everything we reasonably can to keep your info safe. If somehow there's ever a breach, we'll let you know ASAP and tell you exactly what happened.
We don't do everything in-house - some services are just better handled by specialists. Here's who we work with:
We use secure payment gateways that comply with PCI-DSS standards. They handle your payment info so we don't have to store it ourselves.
Our class reminders and updates go through trusted communication platforms. They only get the info they need to send you messages - nothing more.
Our booking system's run by a third-party provider. They see your name, contact details, and what classes you're signed up for.
We use web analytics to understand how people use our site. This data's anonymized - we're looking at trends, not tracking individuals.
Important: All our third-party partners are required to protect your data and can't use it for their own marketing. We've got agreements in place to make sure they're playing by the rules.
Under Canadian privacy laws (PIPEDA and provincial regulations), you've got some solid rights when it comes to your personal info:
You can request a copy of all the personal info we've got on you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Accurate records help everyone.
Want us to erase your data? We'll do it, unless we're legally required to keep certain records (like tax stuff).
Don't wanna get marketing emails? No problem. You can unsubscribe anytime - we'll still send essential stuff like class cancellations though.
Need your workout data in a format you can use elsewhere? We'll export it for you.
Changed your mind about something you agreed to? You can withdraw consent anytime - just know it might affect some services.
To exercise any of these rights, shoot us an email at info@emberforgechronos.info or call (416) 555-0147. We'll verify your identity and get things sorted.
Yeah, we use cookies - not the protein kind unfortunately. Here's the deal:
These keep the site working - letting you log in, book classes, that sorta thing. You can't really turn these off without breaking the site.
These help us see which pages people visit, how long they stay, what's popular. It's all anonymized data that helps us make the site better.
Remember your settings and preferences so you don't have to reset everything each time you visit.
Most browsers let you control cookies through settings. Check your browser's help section if you wanna adjust things. Keep in mind that blocking all cookies might make some features wonky.
This deserves its own section 'cause it's extra sensitive stuff. Your health info's protected under both general privacy laws and specific health information regulations.
Your trainers and coaches use this info to design safe, effective programs. We share it within our team on a need-to-know basis - like if a substitute trainer's leading your session. That's it. No one else sees this stuff unless you specifically authorize it or there's a medical emergency.
We keep health records for 7 years after your last visit - that's standard practice for liability and continuity of care. After that, it's securely destroyed.
Got questions about your privacy or how we handle your data? Don't hesitate to reach out. We're here to help.